Ashdod Port is the leading sea port of the State of Israel with a strategically advantageous location, about 40 km. from Tel Aviv and close to the country’s major commercial centers and highways. Full Services Ashdod Port provides customers with a full package of services including logistic services such as: • Bringing ships into port and anchorage. • Providing full ship services. • Unloading, storage and loading cargoes. • Emptying and storage of containers. • Infrastructure for passenger liner anchorage provides top-quality service and handling for passengers and their baggage. • The Port’s vicinity has bonded warehouses, citrus fruit and agricultural produce warehouses, cold storage, a grain silo, container repair and cleaning services. • An office complex at the Port’s inland terminal for customers, suppliers and various bodies. Advantages of Ashdod Port • Proximity to the center and south of the country, easy access to transport and close to the Suez Canal. • Broad and advanced infrastructure including computerized container port managed by TOS systems. • Extensive warehouse areas. • Potential for growth in the warehousing areas and the operational hinterland. • Proximity to the railway. • A planned new computerized port gate for entrance and exit of trucks. • Quay with a water depth of 15.5 meters. Improving Customer Service The company’s management has set as a main target implementing a new customer service strategy, which places the customer’s needs at the forefront of the Port’s activities. Over the past years the company has invested substantial sums of money in equipment and infrastructure, and is about to invest more money in the coming years. Ashdod Port aims to reduce waiting times for ships by introducing new, sophisticated technological equipment, expanding the work force, and developing new docks and other customer service initiatives. Developing Business Systems & Customer Relations Data Bank Ashdod Port operates a Customers Division which consolidates, manages and strengthens the connection between Ashdod Port Co. and its customers in Israel and abroad in the logistics and shipping sector. The Division stresses customer service and provides direct and swift responses to needs and requests, while adhering to an outstanding approach in service and a commitment to providing efficient and quality service. Ashdod Port is a significant link in the supply chain and handles the removal of obstacles that are not under its direct responsibility for the benefit of its customers who are its partners. Ashdod Port acts to create a synergy including transport procedures, while understanding that this is one integrated logistic system. Advanced Technological Services
TOS Systems TOS (Terminal Operating System), in which $6 million were invested, gives Ashdod Port a clear competitive advantage through the efficient and controlled management of the Port, maximum exploitation of equipment and resources and improvement of customer services. In 2005 the system was operated for the first time in the new ‘Eitan Port’ and was assimilated in the other container docks in 2008. TOS advantages: increasing availability and significantly shortening waiting times for loading and unloading of ships and trucks; receiving up-to-date information and fully tracking operations of ships and containers; creating direct contact between port ship’s agents and real-time operations of the ship; enhancing coordination between customers and ships’ planning.
ERP Systems Out of the need to improve and make more efficient the connection between Ashdod Port and customers, the company operates innovative ERP systems to manage and control operational, logistical and financial procedures. Alongside ERP and TOS, innovative systems assist in managing various operations: cargo and ship traffic (GPS); mapping and documenting infrastructures (GIS); billing; administration and organization; data analysis and decision making; maintenance and more.
New Gateway Project In the coming year, the Port plans opening a new central automatic gateway for trucks, which will utilize use of biometrics and other systems for identifying drivers, trucks and containers. The project will include: 32 lanes each with weighing machinery for trucks; camera tracking of trucks; Internet applications that will enable on-line response to drivers’ questions and SMS updates.