The Customers Division in Ashdod Port Company is engaged in the marketing, service and sales of the Port Company, targeting a wide range of customers including cargo holders, shipping companies, shipping agents, exporters, leading land shippers.
The primary function of The Division of Customers Service is to develop and retain company customers as well as to increase revenue in all areas of operation in the port.
The efforts made by the Division of Customers Service focus on major importers that ship a wide variety of cargo, as well as large and medium-sized exporters without forgetting the individual importers and exporters.
The Division channels its efforts towards marketing services and significant sales to leading exporters and/or importers, and facilitates in the development and retention of shipping lines that dock at the port.
The Division seeks to create a circle of success between the shipping lines vis-à-vis their various destinations and development of Israel's imports and exports while maintaining a high level of competitiveness between the various ports.
The efforts of the Division of Customers Service are directed at other business and commercial entities such as Customs Agents, international shippers and various segments of companies that must operate to and with the port. This is aimed at reinforcing and leveraging the Port's image and helping prioritizing the Ashdod Port among cargo owners or agents.
The Customers Service Department serves as the customers' ambassador in the port, focusing on customer queries, service quality management and service development.
The Customers Service Department formulated a service vision that serves as a flagship for service providers in the port, a service vision essentially defines the manner in which we wish to provide service.
The service vision states:
To provide port services within the confines of defined standards, while remaining competitive, fair and attentive to our customers"
The Customers Service Department is responsible for the following:
The Department can be contacted with regards to the following:
We would be happy to listen to your comments and proposals to improve service, as well as on any need, particularly if no solution is achieved in the existing channels. All feedback is an asset for us.
We welcome all proposals and suggestions on business cooperation in light of the distinct advantages the Ashdod Port offers, such as central, convenient location, large storage areas, operating home front, specialized technologies, cutting-edge equipment as well as extensive experience and knowledge.